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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by Joseph Grenny PDF

نویسنده:  Joseph Grenny

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This new edition addresses issues that have arisen in recent years. You’ll learn how to:

Respond when someone initiates a crucial conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again.